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Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, please refer to the following information:

Your rights as a consumer:

You have a statutory right to a 7 day 'cooling off period' in which time you have the right to cancel your purchase and receive a full refund.

How to cancel within the 7 day cooling off period:

Should you wish to cancel your purchase within the 7 days 'cooling off' period, please contact us.

Refunds due to cancellation

Should you cancel your purchase with this 7 day 'cooling off' period, we will refund your payment in full. If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period.

Returns and refunds outside of the 7 day cooling off period

Refunds for unwanted goods will only be made where the goods are returned unused, unopened and in re-saleable condition. If you wish to return goods to Red Cherry Shop Fittings for any of the above reasons, please contact us to make the appropriate arrangements. Packaging, postage and insurance costs cannot be refunded. We also advise that a registered service be used for returns as we will only make a full refund where relevant on receipt of goods. We reserve the right to exercise discretion with respect to any returns under these Terms and  conditions.

Products we are Unable to Refund or Exchange

We are unable to offer a refund or exchange on any unwanted specially ordered or customised products. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For more information about your rights as a consumer, please see the Consumer Protection Distance Selling Regulations.

 

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