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Terms & Conditions

Every quotation, pro-forma invoice, price list or other similar document made or issued by Red Cherry Retail Design & Fittings ("the company") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislation governing the relationship between consumers and businesses.

Definitions
The Company means Red Cherry Retail Design & Fittings. The Customer, or You, means the account applicant or person who buys or agrees to buy goods from the company.

Online Ordering
To place orders on our online store you must be a UK registered card holder.

Age Restrictions
You agree to be of legal age to purchase and/or use any product that must adhere to official or recommended age ratings.

Acceptance of Orders
No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever.

Product Specifications
The company warrants that the goods will be at the time of delivery correspond to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering . The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience.

Payment
Payment will be taken from the Customers Credit/Debit card on the placement of the order. The contract will be deemed as active once the company has received payment.

Despatch
Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date. Customers may cancel their order at any time prior to despatch by contacting the Customer Services Department in writing. This should be sent to the Customer Services Manager at the company's registered address. If payment has been made by cheque a refund will be issued within 14 days of written receipt of the cancellation order.

Delivery
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Damages and Shortages
The customer shall report any damage or shortage to the company and the carriers in writing within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer.

Ownership and Risk
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered.

Warranty & Returns
In addition to any manufacturers warranty all products, are covered by our own 12 month return to base warranty. In the case of any refrigeration supplied there is a 2 year parts only warranty. If you wish to return any faulty item you must first contact our Technical Support Department and obtain a Product Returns Number. You must use a Refrigeration company of your own choosing to carry out the repairs. Any on-site arrangements apply to mainland UK only. The warranty is non-transferable.

Force Majeure
The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.

Liability
Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.


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